William Miles, Buffalo & Erie County Public Library

“I received nothing but positive response to the professional and enlightening presentations – you were able to “read” your audience and adjust the program content. There is no doubt as to the immense value of these inservices to my staff. Your ability to motivate the participants and build a rapport with them was outstanding.”


Marantha Edwards

“Less Talk Selling allows you to trust your gut – to be human and efficient. Learning to listen is a special talent that keeps you close to people and puts you in a better position to get the information you need.”


Melissa Hayes, Independent Health, Buffalo

“Eye-opening creative workshop that taught me to turn phone prospecting into FUN.”


Kevin Danwin, Teach, Ryan & Cable, Buffalo

“I learned and saw how to have fun doing telephone prospecting. Great examples of ‘dancing’ with prospects. Having fun, natural conversations on the phone. I am getting more information and setting up more appointments than I ever have before, and best of all it is stress-less.”


Andrea Bendorf

“This program reminded me of how fun selling is supposed to be. I learned to laugh at myself and with my prospects. Very motivating!”


Janice Winfield

“This is my first time at this type of seminar and a first time with a 360-degree turnaround in this field. At first, I didn’t like telemarketing, but knowing it could be a great experience.”


Steve Montgomery, Northwestern Mutual Life

“Have fun; don’t have to give your name. If you struggle a little and use a nurturing tonality, you can get a lot of information.”


Karen Robel

“I used to hate the phone; now I love it and actually have fun using it. I used to look at the phone and get sweaty palms and be full of fear and look for other things to do. Now I just get on the phone and ask questions. If they say no, I ask some more questions and just move on if they don’t want to talk.”


Julie Malone

“I learned to be more comfortable doing cold calls – not to take it personally and have FUN. Also different techniques on getting information on the phone i.e., names, phone number, etc.”


Mary Vamvakias

“I didn’t know that I was supposed to have fun while I was making cold calls. I am new to sales and I have only made a few, so I did not have a style developed yet that needed to be changed. From your class, I’ve learned that the only style I need is to have fun and ask probing but non-threatening questions. You’ve also taught me how to get the secretary or receptionist to help me get to the decision-maker in a way that makes them feel like they do not have to be defensive.”


Jim Nelson, Exsell

“The best part of Less Talk Selling is the live calls, but also understanding the concept that cold calling is nothing more than turning over rocks.”


Jennifer Buehler, Personnel Work

“The calls I have made since your Less Talk Selling Workshop have been 100% improvement; i.e., relax, tone of voice, have fun! Thanks Bill.”


Michelle Buyea, Staub’s

“Hey, bud, I want you to know I am taking time away from my kid to fill this out, but anyway, I didn’t make any calls yesterday because I had back-to-back appointments. But today I got 5 appts. out of 10 calls. Now that beat even my record. The only thing I did different was slow down my speech (hard for me) and I didn’t give my name immediately. I really enjoyed your class by the way.”


Chuck Katis, Commercial Real Estate

“What I like about Less Talk Selling is, ‘It’s conversational, not confrontational! I learned to listen to tonality, slow up my questioning ‘tempo’, identify what the prospect is NOT saying, be different and overall be effective.”


Allison James

“Lots of good ideas. Less Talk Selling changed my completely negative view of telemarketing to one of fun.”


Shelly Schreck, Plumbing Contractors Association

“An expert communication coach who helps you learn new ways of talking to people. Learn how to say what you are really trying to say, to speak with a new kind of understanding, so that people will understand you.”

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